Exchange/Return Policy
We want you to be completely satisfied with your purchase. If you are not, you can exchange or return your item(s) under the following conditions:
- Eligibility for Returns/Exchanges:
- Items must be returned within 7 days of delivery.
- Products must be unused, with tags intact, and in their original packaging.
- Products that are customized/personalized will not be accepted unless defective.
How to Initiate a Return/Exchange:
- Contact our Customer Support team via [email/contact form] with your order number and reason for return.
- Once approved, we will provide a return shipping label.
- Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or incorrect.
- Refunds:
- Refunds will be issued to the original payment method.
- Refunds may take 5-7 business days to reflect in your account after processing.
- Exchanges:
- Exchanges are subject to stock availability.
- We will process exchanges for the same product or an item of equal value once the returned item is received.
- Damaged or Defective Items:
- If you receive a damaged or defective product, notify us within 48 hours of delivery for a replacement or full refund.